….one-on-one reasonable rates for expert service in Manhattan

Jed Weaver, your personal Apple, “Mac guru”, right here in Manhattan.
If you have issues with your MAC, the Genius Bar at the APPLE stores may sound like a good idea (its free with your Apple Care plan) , but think again. IF your problem is simple; see a Genius Bar person, they are great to have on hand in a pinch for free service and simple problems and to get “some” idea of what is going on.
BUT, if you have bigger issues, that require a thoughtful review of the situation and finding the best strategy approach, (the wrong approach can cost you days of problems) save yourself the frustration of having to articulate the problem AND getting it solved in 15 minutes which is all you get at the Genius Bar.
Apples Genius Bar:
Fact: they are almost running behind on appointments, as much as an hour.
Fact: Sessions are designed for 15 minutes. They don’t clarify that. They will…if you ask. So, they need to rush you and solve the problem FAST…. or attempt to solve it.
Fact: It’s a conveyor belt of service. The guys are really nice, work really hard at Apple servicing 30 – 40 clients in a day, and do the best they can with 15 minutes. But, it is not the best service for problems that require “time”…more than 15 minutes start to finish.
Fact: You are not allowed to request the same person on a repeat problem…so if you have to return, (and you probably will for more complex issues) you have to start ALL OVER AGAIN explaining yourself to the new “Genius” who also is rushed so he’s really not not available for you to cover everything. They are friendly, nice and professional, but the strategy is, “how do I resolve this problem as quickly as possible and make it look like its solved, and “hope” that it is because “we” are backed up an hour now on our other appointments.
Fact: Apple care does now have a new service package. Obviously they realized the “Genius Bar” was not serving all their clients needs. So for $499 a year you can get their new service option which is more hands on.
Still, if getting your problem resolved is critical, you time is valuable and time is money call a specialist to come to your home.
I called Jed who has is own business:
Jed goes FAR beyond what you would expect.
Jed will make is right, is available on the phone or email for follow up questions, can work remotely, or side by side. He will provide you with many “extras” you weren’t expecting to improve you computer experience. He keeps a history of what he has done for you and your issues so you are NOT starting from ground zero every time you have a problem. He really helped me get my “computer” life together. He’s a mature professional who “gets” that your computer is important and it must be fixed correctly.
Jed is in Manhattan and will go anywhere but particularly great for those of us right here.
Tell him LATTEVILLAGE sent you.




























ANOTHER HAPPY DAY























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